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Terms and Policies

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Scott Jordan Furniture Terms of Sale

Payment:

All merchandise must be paid for in full prior to delivery or tender to a third party carrier for delivery. We accept major credit/debit cards, Paypal, certified check and cash for payment. All orders require a deposit of 50%. Orders for custom upholstered items, fabric items, custom cabinetry, and items with custom features or dimensions cannot be cancelled after 48 hours from time of purchase. These orders require a non-refundable deposit.

We will hold items for 30 days from notification of completion, after which we require full payment.

Delivery:

We offer normal delivery within a 100-mile radius of our showroom. Delivery charges are based on distance and the number of trips required. We do not offer rigging services to effect delivery through windows, roofs, etc. 

Important:

The buyer agrees to accept responsibility for determining if the furniture ordered can physically be delivered to their location using normal means it is the sole responsibility of the buyer to determine if the furniture ordered is suited to their needs and appropriately sized for they location.

The buyer agrees to accept all responsibility for any and all costs in the case that the furniture does not fit through doorways, passageways and elevators, etc. using normal moving equipment. Our delivery team will not remove doors or in any other way modify your home or your furniture to facilitate delivery.

If walk up delivery is required beyond two flights of stairs, the buyer agrees to pay for this extra service at the rate of $20 per item per floor. Please note that our sleeper sofas can be disassembled for delivery when necessary. Our delivery technicians will perform this service at no additional charge one time upon delivery.

All rooms must be prepared to receive furniture prior to delivery. Our delivery team is not able to move existing furniture or electronic equipment, nor will they attach anything to the walls of your home. Furniture may be picked up, by appointment, at our warehouse in the Brooklyn Navy Yard.

Refunds, Returns & Cancellations:

Special orders, fabric, upholstered furniture, and all delivery charges are neither refundable nor returnable.

Clearance items are final sales and are neither refundable nor returnable. Mattresses are subject to a 30% return fee when returned within 30 days of delivery, after which they are no longer returnable.

Pillows and other bedding items are neither refundable nor returnable.

Warranty:

Our furniture is guaranteed against structural defects in materials or workmanship for two years. Color variation, natural markings, fading, and wear in fabric, leather or wood are to be expected and are not covered by our warranty.

We offer no mattress warranties beyond what may be offered expressly in writing by the manufacturer at the time of sale.

Resolution of Disputes:

This sales agreement and terms of sale constitute the entire agreement between parties and can only be modified in writing, signed by the parties. The buyer and Scott Jordan Furniture, Inc. consent to the exclusive jurisdiction of the courts located in Kings County, New York to resolve all disputes and litigation between the parties. The prevailing party is entitled to recover from the other party all attorney fees and costs involved. 

Returns & exchanges are subject to pickup charges.